Leiner Templates Page

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--------------------------------- TEMPLATES FOR NOTES ----------------------------------
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******************************** NEW CASE NOTE ****************************
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Leiner Arce Jiménez | Service Fabric Team
Action Plan:
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>>> MICROSOFT:
■ Contact customer and met SLA.

■ Research:
»

■ I sent an email with the research information.

>>> CUSTOMER:
■ Awaiting that the customer reply.

>>> NEXT ACTIONS:
■ If the customer doesn't reply, I'll contact him on:
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*********************************** CLOSE NOTE ******************************
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Leiner Arce Jiménez | Service Fabric Team
Action Plan:
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>>> MICROSOFT:
■ Got customer confirmation to archieve the case.

■ I sent the close email to the customer with the survey invitation and the summary of this Service Request

>>> CASE SUMMARY:
»

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******************************** FOLLOW UP NOTE **************************
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Leiner Arce Jiménez | Service Fabric Team
Action Plan:
==============================================
>>> MICROSOFT:
■ Attempted to contact the customer over the phone, but there was no response.
■ I sent an email requesting an update based on the last communication we had.

>>> CUSTOMER:
■ Waiting that the customer reply.

>>> NEXT ACTIONS:
■ If the customer doesn't reply, I'll contact him on:

>>> CASE HISTORY:
»

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************************************* CASE REVIEW **************************
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Leiner Arce Jiménez | Service Fabric Team
Action Plan:
==============================================
>>> MICROSOFT:
■ Checking the case, the customer has not provided an answer.

>>> CUSTOMER:
■ Waiting that the customer reply to our last email.

>>> NEXT ACTIONS:
■ If the customer doesn't reply, I'll contact him on:
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---------------------------- TEMPLATES FOR EMAIL ----------------------------
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********************************** FQR EMAIL ********************************
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Hello dear customer,

Hope you are fine,

Thank you for contacting Microsoft Support.

My name is Leiner Arce and I will be the Microsoft Azure Technical Support Engineer, from the Service Fabric team who will be working with you on this service request.

Please always select Reply All to answer an email, to keep the track on the system and avoid missing communication,you can reach me using the contact information listed below on my signature, referencing your service request number.

Based on your ticket information:
» I do understand

Troubleshooting steps:
»

If you have any questions or concerns, don't hesitate to contact me back.

Best regards,

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***************************** FOLLOW UP EMAIL ****************************
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Hello dear customer,

Hope you are fine,

I would like to know if you have any questions or concerns regarding your case.
Please let me know if you had a chance to review my previous email.

Best regards,

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********************************** LQR EMAIL ********************************
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Hello dear customer,

It has been a pleasure working with you on this case.

Based on the previous email, we will proceed to archive the case. We appreciate the time spent working together and we value your relationship with Azure.

Your feedback is important to us. After this interaction you will receive a separate closure email with an opportunity to tell us about your experience.
Below is a summary of the steps taken on this case.

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>>> Service Request Information.

Case ID:	[SR_Number]
Customer Name:	[Customer_Name]
Issue definition:	[Scope]

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>>> Here is a summary for your records of the actions taken on this service request:
»

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At Microsoft, our customers come first. So how'd you like to have your voice heard?
Your voice has never been as important, so here's your opportunity to make it heard! We invite you to share your thoughts and influence the outcome. Play a key role in helping Microsoft build the features that you need as we develop our products or services. Your feedback will help us ensure you have the best possible experiences with Microsoft. We'll invite you to engage by filling the survey at the end of this service request and/or clicking on the following link Feedback Azure Service Fabric

Thank you for choosing Microsoft. We truly value your business, and we are here to support you whenever you need us.

Thank you for your time and amiability, it was a pleasure to work with you, we wish you the best.

Best regards,

************************************ Spanish: ************************************

/* Hola [Nombre_Cliente],
Fues un placer trabajar con usted,

Basado en el correo anterior, vamos a proceder a archiver el caso. Apreciamos el tiempo trabajando juntos y valoramos su relacion con Azure.

“Es posible que recibas una invitación por parte de Microsoft para completar una breve encuesta web. Tú opinión es muy importante para nosotros y nos permite continuar mejorando nuestro servicio. Te agradeceríamos que dedicases un momento para rellenar la encuesta. Además, si tienes alguna sugerencia o comentario adicional sobre nuestro servicio, puedes contactar conmigo directamente o con mi responsable utilizando los datos de contacto de mi firma.”

A continuacion un resumen del tiquete para sus registros:

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>>> Información del Tiquete.

ID del Caso:	[Numbero_Caso]
Titulo:	[Titulo_Caso]
Nombre del Cliente:	[Nombre_Cliente]
Email:	[Email_Cliente]
Telefono:	[Telefono_Cliente]

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>>> Pasos seguidos en el tiquete:
- [Resumen_de_lo_hecho_en_el_tiquete]
- El cliente indica que el tiquete se puede cerrar.
==========================================================================

Por favor, si tiene más preguntas o inquietudes sobre Azure App Services, no dude en ponerse en contacto conmigo directamente. Será un placer trabajar con usted nuevamente.

Si pudiera tomarse un minuto de su valioso tiempo para completar la encuesta, sería realmente muy útil para mí, la encuesta es acerca del servicio que yo le brindé, la encuesta es muy rápida, solo tiene dos preguntas.

Aquí en Microsoft, trabajamos con una política basada en el cliente que le permite al cliente expresar su opinión sobre nuestros productos y hacernos saber lo que quieren, por lo tanto, si tiene algún comentario sobre la Plataforma Azure, puede dárselo directamente a nuestro Grupo de productos (el equipo encargado de desarrollar las nuevas funciones del Servicio de aplicaciones de Microsoft Azure), simplemente haga clic en el siguiente enlace Comentarios Azure App Service , en este foro, es donde nuestro Grupo de productos lee las opiniones de nuestros clientes sobre las características actuales y también lee las ideas de los clientes relacionadas con las nuevas características desarrolladas en el portal.

De antemano, muchas gracias por su tiempo y amabilidad. Fue un placer trabajar con usted, le deseamos lo mejor.

[Firma]